1. Booking & Scheduling

       All appointments must be scheduled at least 24–48 hours in advance.

• A 50% deposit may be required to confirm your booking.

• Properties must be photo-ready at the scheduled time. The photographer/videographer is not responsible for staging, cleaning, or moving items.​

 

2. Cancellation & Rescheduling

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• Cancellations made less than 24 hours before the scheduled shoot may be subject to a $50 cancellation fee.

• Weather-related rescheduling is allowed at no extra cost, especially for outdoor/drone work.

• Rescheduling due to property unpreparedness may result in additional charges.

 

3. Turnaround Time

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• Standard delivery is within 24–48 hours for photos and 3–5 business days for video.

• Rush delivery (within 24 hours) is available for an additional fee.

 

4. Payment Terms

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• Full payment is due upon delivery of final media, unless otherwise agreed in writing.

• Late payments may incur a 5% late fee after 1 month.

• Accepted payment methods: [List your accepted methods – e.g., e-transfer, cash, invoice]

 

5. Copyright & Usage

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• Visual Theory retains full copyright to all media created.

• We reserve the right to use media for promotional purposes, unless otherwise agreed.

 

6. Drone Media

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• All aerial (drone) work is subject to weather conditions, airspace restrictions, and local aviation laws.

• If drone footage cannot be captured due to legal or safety reasons, a partial refund or alternative service may be offered.

 

7. Client Responsibilities

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• Ensure the property is photo-ready and accessible at the scheduled time.

• Pets and people should be removed or out of view during the shoot unless otherwise planned.

• Any delays caused by property access issues may shorten the session or result in additional charges.

 

8. Revisions

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• Minor editing requests (e.g., color correction, brightness) are included.

• Extensive retouching (e.g., object removal, sky replacement, virtual staging) may incur additional fees.